Business Acceptance Manager

EMEA
International Operations
Leeds
Permanent

We are Eversheds Sutherland, a global law firm, with 5,000+ colleagues in more than 30 countries. We’re full‑service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Our team

The Eversheds Sutherland Business Acceptance team is based in Leeds and works within the Governance and Compliance Team to support the firm in meeting its legal and regulatory obligations. 

The Business Acceptance Team is divided into two sub-teams, the conflicts team and the client opening team.  The conflicts team manage conflicts handling for new clients and new matters and the implementation of information barriers.  The client opening team assist the firm to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 completing due diligence on the firm’s clients.  

Role and key responsibilities

  • Manage day to day operations of the Conflicts team
  • Monitor volumes of conflict request submissions;
  • Manage resource;
  • Liaise with legal teams to agree deadlines where appropriate.
  • Manage a group of Team Leaders, Senior Analysts, Analysts and Assistants. Specific duties include:
  • Set targets and monitor performance;
  • Organise and lead regular check ins with team members;
  • Record and monitor absences;
  • Manage holiday requests and shift patterns to ensure sufficient coverage;
  • Perform and manage complex conflict checks within predefined service levels, liaising with Senior Business Acceptance Manager, Senior In-House Counsel and Director of Business Acceptance where appropriate.
  • Manage escalations from Team Leaders on complex conflict issues including those involving the US conflict rules.
  • Support the Senior Business Acceptance Manager and Senior In-House Counsel to develop and implement a formal training plan for all Assistants, Analysts and Senior Analysts.
  • Provide ad hoc training to Assistants/Analysts on team processes and policies.
  • Be responsible for the audit of individual and team performance and report on the same to the Senior Business Acceptance Manager and Team Leaders.
  • Complete periodic reviews of team processes and assist the Senior Business Acceptance Manager with the identification, development and implementation of new systems and processes to drive efficiencies and quality.
  • Develop a strong working relationship with key stakeholders across the network.
  • Be responsible for ensuring that the team provide an efficient, professional service to the firm in line with defined processes, procedures and service levels.
  • Organise and report on departmental projects as required by Senior Business Acceptance Manager.
  • Provide support to the wider Governance and Compliance team

Skills and experience

We are looking for:

  • Prior conflicts experience within a law firm is essential.
  • Strong technical conflicts knowledge and a familiarity with the relevant provisions within the SRA Code of Conduct.

Behaviour

  • Displays high standards of professional and personal conduct.
  • Gathers and understands all relevant facts from a variety of sources before making a decision and displays a keen eye for detail.
  • Identifies issues across a range of situations and uses initiative to resolve.

People

  • Works effectively and co-operatively with others, establishing and maintaining positive working relationships.
  • Constructively shares feedback to support colleagues.
  • Confidently contributes in discussions relating to the team and its processes.

Profit

  • Demonstrates a commercial approach.
  • Broad understanding of law firm financials.
  • Understands the business’ strategic goals.

Clients

  • Consistently achieves high levels of client service and establishes themselves as a key contact.
  • We provide experience and opportunity through international and cross-function exposure
    • Takes ownership and asks probing questions to understand the client requirements and manages their expectations appropriately
    • Considers the impact f their decisions and actions on wider service delivery and raises areas for further consideration

    What’s in it for you?

    At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

    • We’re fair, transparent and equitable
    • We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
    • We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
    • We support your health and performance through our dental, healthcare and wellness support
    • We support everything you are and all you bring through our powerful commitment to diversity and inclusion
    • We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
    • We provide an opportunity to give back through our pro bono work and community engagement
    • We help you plan ahead through retirement planning, insurance and assurance

    Diversity and inclusion

    At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

    We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

    Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

    This opportunity is closed to applications.