Legal Tech Support Analyst

EMEA
International Operations
Birmingham
Permanent

The SES Team was initially created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements.

Main Purpose of Role:

The Legal Tech Support Analyst acts as a key member of the SES team by supporting our Clients and other parties with the technology solutions we have provided to them. They are an integral part in ensuring we provide an outstanding Client experience on a day-today basis. 

The Support Analyst is responsible for handling, coordinating and resolving any queries, questions, or issues that may arise from our Clients and other external parties in relation to our external facing technology estate. They will be on hand for our external Clients to get in touch with and responsible for providing a high quality support service for our external Clients, taking ownership of any problems and/or questions and working with the relevant Team(s), and possibly Suppliers, to see these through to resolution.


This opportunity is closed to applications.