Product Specialist - Collaboration & Portals

International Operations

The SES Team was initially created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements.

Main Purpose of Role:

The Product Specialist acts as a key member of the SES team supporting the delivery of the Collaboration & Portals strategy using their expertise and knowledge to enhance awareness and ensure the adoption of the solutions in day to day practice whilst focussing on delivering an outstanding client experience.

Product Specialists work with the Product Owner, Solution Manager, Practice Groups and directly with clients on day to day activities to support the business requests for their products which can include new sites, training or troubleshooting and delivery of the product roadmap. You will be required to have a deep understanding of the product, help establish best practice within the team, and proactively work towards increasing our knowledge and usage of the product across both the SES Team and within the Practice Group Tech Teams. You will also have the freedom to identify new opportunities with the product base and develop prototypes to pitch to the practice groups.

Primary accountabilities of the Role;

  • Reporting to the Legal Tech Solutions Manager the Product Specialist will support the delivery of the HighQ Collaborate strategy in line with the SES firm-wide strategy.
  • Embeds themselves within the firm as an expert for HighQ Collaborate, understanding what is achievable and how, as well as helping to define specific solutions to requirements.
  • Proactively works to deliver ongoing benefits across HighQ Collaborate, working with stakeholders to understand the needs and detailed requirements.
  • Works with stakeholders in driving the awareness and adoption of HighQ Collaborate, supporting with any initial issues where appropriate.

This opportunity is closed to applications.