Facilities Operations Excellence Manager

EMEA
International Operations
Leeds
Permanent

Eversheds Sutherland is a firm committed to delivering client service excellence. We are known for our commercial awareness and industry knowledge and for providing innovative and tailored solutions for our clients.

As a full service law practice, we act for many sectors across the UK, Europe, Middle East, Africa, Asia and the US providing legal advice to clients in each of its practice areas including Real Estate ,Company Commercial, Employment, Labor and Pensions, Litigation and Dispute Management.

With 74 offices across 34 countries worldwide, we have become one of the largest law practices in the world which is a great place to develop your career.

Role:

As the FM Operations Excellence Manager, your main responsibility is to ensure Eversheds Sutherland FM Operations teams and suppliers  comply with all regulatory requirements and to ensure that appropriate controls, policies and procedures are in place and monitored on an ongoing basis. Maintaining and developing controls, you will proactively mitigate compliance risk, while providing overview of risk and quality of services to the senior facilities management team.

The role is there to ensure that all facilities services, both hard and soft, are delivered to the highest standards, consistently and in line with the companies strategic goals.


You will need to ensure that the team is vigilant in its approach to data protection, data security and GDPR guidelines.

Working closely with both the Senior FM Operational Managers for both UK and international LLP offices, you will ensure that appropriate quality measures are implemented and completed for all areas of the business function, this includes but is not limited to, internal/external audits, standard operation procedures and document version control.

Be responsible for physical security, in all guises and providing assurance to our clients on an ad hoc basis through the year.

The role is primarily office based. Flexibility for travel required. Daily/Weekly/Monthly Tasks (including but not limited to):

  • Developing, implementing and overseeing the businesses quality, governance and risk management framework.
  • Ensuring that our policies and procedures deliver against the expectations of our clients and ensure we remain compliant with our regulators. Client audits will be a regular expectation.
  • Identify gaps and create corrective actions.
  • Create and review robust standard operating procedures that are implementable across all offices.
  • Challenge and audit our procedures to ensure that we are providing correct and proper customer outcomes which meet our regulatory requirements.
  • Build strong supportive working relationships with FM representatives across all LLP offices.

This opportunity is closed to applications.