The role of the EUS Analyst is to provide onsite IT support for colleagues, this will cover all end user devices, iPhone, iPad, PC, laptop etc. Utilising strong technical skills, the EUS Analyst will resolve and fulfil technical Incidents and Service Requests, and where appropriate, provide an interface for other activities such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management.

The EUS Analyst will contribute to the maintenance and adherence of the operational processes, toolsets and procedures. The EUS Analyst will play an integral role supporting escalations and ensuring end users receive high quality IT support services. 

Above all, the End User Support Analyst will take sole personal responsibility for an end user’s issue or request.